Reject a Ticket (on your mobile device)

In This Article 

In this article, you will find comprehensive instructions on how to reject a ticket on your mobile device.

What You Will Learn

1. Navigate to the Main Page
2. Select a Ticket
3. Submit the Rejection
4. Status Update

Who Does This Impact?

• Transporter Dispatch

Instructions

1. Navigate to the Main Page

Start by accessing the main page of the application.

2. Open Ticket Details

• Click on the ticket you would like to reject.
  • The ticket details will open up in a pop up view. 
• Locate and click the 'Reject Ticket' button.
  
  
  

3. Submit the Rejection

• A pop-up will appear prompting you to enter the reason for rejecting the ticket.
• After entering the details, click 'Submit Rejection.'
• A pop-up will confirm that the ticket has been rejected and will notify the generator.
  
  
  

    4. Status Update

• The ticket status will change to "Rejected by Transporter," along with a timestamp that is visible in the history section of the ticket details for generators, receivers, and transporters. 
  

Conclusion

Congratulations! You have successfully rejected a ticket on your mobile device. 

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