Reject a Ticket (On Your Mobile Device)

In This Article 

In this article, you will find comprehensive instructions on how to reject a ticket dispatched to you.

What You Will Learn

    1. Receive Ticket Notification

    2. Open the Ticket Details Page

    3. Accept the Ticket

Who Does This Impact?

• Transporter Drivers

Instructions

1. Receive Ticket Notification

• When a generator operator creates a ticket (manifest/shipping document) in WiQ, they can either send the ticket to the transportation companies dispatcher, or send the ticket directly to a driver.
  • If the generator sends the ticket to the dispatcher, the dispatcher then selects a driver to send the ticket to, and the text message will appear like this:
    
  • If the generator sends the ticket directly to the driver, the text message will appear like this: 
    
•    The Process for accepting/rejecting a ticket, is the same for either notification.

2. Open the Ticket Details Page

• Click on the link provided in the text notification to open the ticket in your browser. No log in required!

• Clicking the link will direct you to the MY TICKET DETAILS page, where you can view the details of the ticket.

• Review the ticket details by clicking into each section of the ticket.
• Click 'Print Ticket/Export PDF to view a copy of the manifest/shipping document 
  • To learn how to accept the ticket, check out 'Accept a Ticket On Your Mobile Device'

3. Reject the Ticket

• Click "Reject Ticket".

• A text box will pop up for you to enter a description of why you are rejecting the load.

• After providing your reason, click 'Submit Rejection.'

• Rejecting a ticket updates its status to "Awaiting Driver Assignment" and logs the timestamp of when you rejected it. This information is accessible to the generator, transporter, and receiver in the ticket's "history" section

• When you reject a ticket, it will return to the generator operator, or your dispatcher, depending on who sent the ticket to you.

Conclusion

Congratulations! You have successfully rejected a ticket on your mobile device.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.