Approving a Dispute Resolution

In This Article

In this article, you will find clear and concise instructions on how to approve a dispute resolution as a generator operator in the WiQ system.

What You Will Learn

    1. Review Dispute Resolution

    2. Approve or Reject the Resolution

Who Does This Impact?

• Generator operators

This article is step one (2) in the three step process of 'Managing a Dispute'. For support on how to complete the other two (2) steps, see below links to the support articles here:

        1. Generator Submits a Dispute

        2. Receiver Resolves the Dispute

        3. Generator Approves the Resolution

Instructions

1. Review Dispute Resolution Details

   • From the main page, navigate to the Load Verification bucket and find the disputed ticket
   • Click 'Review Resolution' to access the Ticket Dispute page.
   • Under 'Ticket Information' section, review the dispute resolution details provided by the receiver.
     • If you are satisfied with the resolution, click 'Approve Resolution'
       • A pop-up will appear confirming your choice to approve the resolution. Click 'Yes, move to Completed' to finalize your approval.
       • The ticket will move into completed status
     • If you are not satisfied with the dispute resolution, click 'Reject Resolution'. A pop-up will appear prompting you to enter your reason for rejection. After providing your feedback, click Submit to send it back to the receiver operator. Repeat the dispute process until you are satisficed with the resolution.

Conclusion

Congratulations! You have successfully reviewed and approved a dispute resolution.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.