Submitting a Dispute

Modified on Wed, 25 Sep, 2024 at 4:43 PM

In This Article

In this article, you will find comprehensive instructions on how to submit a dispute as a generator operator in WiQ.

What You Will Learn

1. Submit a Dispute

2. Confirm Dispute Submission

Who does this impact?

Ticket approvers (Typically generator operators and generator superusers).

This article is step one (1) in the three step process of 'Managing a Dispute'. For support on how to complete the other two (2) steps, see below links to the support articles here:

1. Generator Submits a Dispute

2. Receiver Resolves the Dispute

3. Generator approves the Resolution

Instructions

1. Submit a Dispute

Navigate to the ;Load Verification' bucker and select the ticket that is awaiting approval
Click 'Dispute Ticket'

Select Reason for Dispute: On the dispute page, use the dropdown menu under 'Reason for Dispute' to select the appropriate option that describes the reason for dispute. Options include: Cuts or substances, volumes, pricing, other, redirect, or rejection.
'Description of Issue: type in the text box to briefly explain the reason for the dispute. This will help the receiver operator understand the nature of the issue and be able to effectively resolve the dispute.
Click 'Submit Dispute'. A pop-up will confirm that the dispute has been submitted successfully. Click on 'Back to home screen' to view the 'Disputed' status of the ticket.
The receiver will be notified that a dispute has been submitted. They will be required to 'Resolve the Dispute'.
Once a resolution has been submitted, you will be notified that the ticket requires your 'Approval of the Dispute Resolution'

WiQ Tip! You can view the dispute details anytime by clicking into the ticket and selecting 'View Dispute'.

Conclusion

Congratulations! You have successfully submitted a dispute.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.