Managing the Dispute Process (R)

In This Article

In this article, you will find comprehensive information about the dispute process in the WiQ application.

What You Will Learn

What is a Dispute?

What is the difference between a Dispute and a Discrepancy?

Understanding The Process

    1. Generator Submits a Dispute

    2. Receiver Resolves the Dispute

    3. Generator approves the Resolution

Who does this impact?

• Generator and Receiver Operators

Dispute:

• A Dispute is when there is a mismatch or inconsistency between the expected and actual conditions of the offload details (volumes, cuts etc.). This is noted by the generator after the load has been received, offloaded, and the cuts have been added to WiQ.
  • For example, the cuts provided by the receiver during offload, are inconsistent or not what the generator was expecting.
• A dispute is a generator initiated process

Discrepancy:

• A Discrepancy is when there is a mismatch or inconsistency between the expected and actual conditions of a load. This is noted by the receiver when the load begins offload at the receiving facility. The load is not offloaded and received until the discrepancy is resolved.
  • For example, the waste details (code and classification) of a load on the manifest, are different than the actual received contents of the waste. 
• A discrepancy is a receiver initiated process
  • See more about the dispute process in the 'Managing the Dispute Process' article 

Dispute Process in WiQ

• The dispute process is a set of procedures followed to identify, document, notify, investigate, resolve, and report on a dispute.
• In WiQ, there are three (3) main actions that need to occur during the dispute process

    1. Generator Submits a Dispute

    2. Receiver Resolves the Dispute

    3. Generator Approves the Resolution

Click on the articles listed above to find comprehensive instructions on how to complete each step of the process.

Conclusion

Congratulations! You have successfully learned about the dispute process in WiQ.

Additional Support

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