Resolve a Dispute

In This Article

In this article, you will find comprehensive instructions on how to resolve a dispute submitted by a generator operator.

What You Will Learn

    1. Review Dispute Details

    2. Resolve a Dispute

Who Does This Impact?

• Receiver operators

This article is step one (2) in the three step process of Managing a Dispute. For support on how to complete the other two (2) steps, see below links to the support articles here:

        1. Generator Submits a Dispute

        2. Receiver Resolves the Dispute

        3. Generator approves the Resolution

Instructions

1. Review the Dispute details:

• Navigate to the 'Load Verification' bucket. Select the ticket that has been disputed by the generator operator

• Select 'Submit Resolution'

• Review the details of the dispute under the Dispute Information section.

2. Resolve the Dispute

• Navigate to the ticket information section to complete a resolution
  • If you agree with the dispute comments, you can make changes to the ticket information. Including, adjusting the cuts or volumes.
  • If you disagree with the dispute comments, provide an explanation for the offload details and/or attach backup material to support your rejection of the dispute.
• Once resolution is complete, click 'Submit Resolution'
• The generator operator will be notified that the dispute has been resolved by the receiver operator. They will be required to approve the dispute resolution and complete the ticket.
• If the generator chooses to reject the resolution, it will return to the receiver operator to repeat the process above.

Conclusion

Congratulations! You have successfully resolved a dispute.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.