Resolving a Discrepancy

In This Article

In this article, you will find comprehensive instructions on how to resolve a discrepancy.

What You Will Learn

1. Review Discrepancy Details 

2. Edit Ticket Information & Submit Resolution 

Who does this impact?

• Generator operators

This article is step two (2) in the three step process of 'Managing a Discrepancy'. For support on how to complete the other two (2) steps, see below links to the support articles here:

1. Receiver Submits a Discrepancy

2. Generator Resolves the Discrepancy

3. Receiver Approves the Resolution

Instructions

1. Access the Ticket & Review Discrepancy Details

• From the main page, navigate to the Load Verification bucket.
• Select the ticket in Discrepancy status.
• This will open up the ticket in a side panel, click on 'Submit Resolution'.

2. Edit Ticket Information & Submit Resolution

• After reviewing the discrepancy details, click 'Ticket Information' to make the necessary changes
• Make the changes to the ticket. For example, reclassify the waste.
• Click 'Submit Resolution' to send the updated ticket back to the receiver operator.

• If the receiver agrees with your changes, they will approve the resolution and enter the offload details (volumes and cuts). 
• The ticket will return to Awaiting Approval status. Check out 'Approving a Ticket' article for support on how to approve the final ticket.

Conclusion

Congratulations! You have successfully resolved a discrepancy.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.