Clearing Your Cache

In This Article

In this article, you will find comprehensive instructions on how to clear your cache to improve the performance of the WiQ app. If the app is running slowly, not displaying information correctly, or failing to load, clearing your cache may resolve these issues.

What You Will Learn

1. Refresh your page

2. Clear your cache

3. Contact WiQ Support if issues persist

Who Does This Impact?

• All WiQ Users

Definitions:

• Cache: A temporary storage area where frequently accessed data is kept to speed up processing. Clearing the cache removes old or corrupted data, allowing the app to load fresh content.

Instructions:

1. Refresh Your Page

If the WiQ app is not loading correctly, try refreshing the page first.

• On your keyboard: Press Ctrl + R (Windows) or Command + R (Mac)
• On a mobile browser: Tap the refresh icon in your browser (Usually a reload sign in the the top left corner)                     

2. Clear Your Cache

If refreshing the page does not work, clear your cache by following these steps:

Google Chrome (Desktop)

• Click the three-dot menu in the upper-right corner.
• Select Settings.
  
• Click Privacy and Security > Select Delete Browsing Data
  
• Choose 'All Range' for the Time Range and select 'Cached images and files.'
• Click Delete data.
  

Microsoft Edge

• Click the three-dot menu
  
• Click on Settings 
  
• Navigate to Privacy, search, and services.
  
• Under Delete browsing data, select Choose what to clear.
  
• Select All Time and Cached Images and Files and select click Clear now.

3. Still Having Issues?

• If clearing your cache does not resolve the problem, reach out to WiQ Support for further assistance.

Conclusion

Congratulations! You have successfully cleared your cache, which should improve the performance of the WiQ app.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support:

Call us: 1.833.639.0947, Text us: 1.587.817.0455, Email us: support@wiqtech.com