Approving a Discrepancy Resolution

In This Article 

In this article, you will find comprehensive instructions on how to approve a resolution to a discrepancy for receiver operators.

What You Will Learn

1. Review the Resolution

3. Approve/Reject the Resolution

Who Does This Impact?

• Receiver operators

This article is step three (3) in the three step process of Managing a Discrepancy. For support on how to complete the other two (2) steps, see below links to the support articles here:

1. Receiver Submits a Discrepancy

2. Generator Resolves the Discrepancy

3. Receiver Approves the Resolution

Instructions

1. Review the Resolution

• From the Main Page, navigate to 'Load Verification' and select the ticket in discrepancy status
• Select 'Review Resolution'

2. Review the Resolution

• Click 'Discrepancy Information', to review the initial discrepancy details submitted by your receiving facility 
• Click 'Ticket Information' to review the changes made to the ticket to ensure that the changes align with what was indicated on the initial discrepancy

• Approve the Changes: If you agree with the resolution, click 'Approve Resolution' at the bottom of the screen. This will allow you to proceed with receiving the ticket in WiQ.
  

• Reject the Changes: If you don’t agree with the changes, click on Reject Resolution. A pop-up will appear prompting you to enter your reason for rejection. After providing your feedback, click Submit to send it back to the generator operator for further adjustments. The discrepancy process will repeat until a resolution is found.
  
  

Conclusion

Congratulations! You have successfully approved a resolution for a discrepancy.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.