No-Show Loads

In This Article 

In this article, you will find comprehensive instructions on how a receiver operator can changed a ticket status to "No-Show".

What You Will Learn

    1. Navigate to the Ticket

    2. Mark the Ticket as a No-Show

    3. Confirm the No-Show Status

Who Does This Impact?

• Receiver operators

Definitions

• No-Show Status: refers to the status applied to a load that did not arrive at the intended receiving facility. This function allows receiver operators to communicate quickly to the generator operator that a load did not arrive. Completing this action will change the status of a ticket to 'no-show' and remove the ticket from the receiver operators ticket list.
  • It is recommended that the receiver operator ensure that a reasonable amount of time has passed since the ticket pickup date/time. If a load has not arrived within 3-5 days* from the pickup date, it is recommended that the receiver operator change the status of the ticket. As an added verification step, the receiver can contact the generator operator to confirm the no-show status of a load, prior to completing this action.

*Recommended amount of time. There are no restrictions on when an operator can and cannot complete this action.

Instructions

1. Navigate to the Ticket

• From the main page, navigate tot eh 'Awaiting Pickup' bucket and locate the ticket that did not arrive.

2. Mark the Ticket as a No-Show

• At the top of the view ticket window, click "Mark as a No-Show". A warning will appear confirming that you want to take this action. 
  • If yes, click 'Confirm no show'- this ticket will be removed from your ticket list.
  • If no, click 'Go Back'.
• 

3. Confirm the No-Show Status

• The ticket status will change to No-Show and it will no longer be available on your ticket summary page.

WiQ Tip! If the load arrives at the facility after you have already changed the ticket status to 'No-Show', you can find the ticket on the summary page. Click "Other Statuses" and then select "No-Show."

Conclusion

Congratulations! You have successfully changed a ticket status to "No-Show".

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.