Cancelling a Ticket

In This Article

In this article, you will find detailed instructions on how to cancel a ticket once it has been created. 

What You Will Learn

• Cancelling a ticket

Who Should Use This

• Generators and Super User

Instructions

1.   Cancelling a Ticket

• From the main page, locate and click on the ticket you would like to cancel. You can cancel tickets in the following statuses: Ticket Created, Load Picked Up, Driver Dispatched, Discrepancy, and Pending Signature.

• A pop-up of the ticket information page will open on the right hand side
• Click 'Cancel Ticket'  located at the top corner of this pop-up
• A warning will pop-up asking you to confirm the cancellation of the ticket, click 'OK' if you would like to proceed
• A confirmation will appear letting you know that the ticket was successfully cancelled.

WiQ Tip! You can edit a ticket as long as it hasn't been handled by another person. Once a ticket changes possession, it can no longer be edited. For instance, after a physical manifest or shipping document is handed to a driver, or when the transporter accepts the load digitally in WiQ, no further changes can be made. 

Conclusion

Congratulations! You have successfully cancelled a ticket.

Additional Support

Can’t find what you’re looking for? Send our Customer Success team a request for additional support: Call us 1.833.639.0947, Text us 1.587.817.0455, Email us support@wiqtech.com.